A refund will only be accepted if there is an issue with the item you received such as damage or a defective print. If you received a damaged or defective item please contact us within 7 days of delivery. Depending on the significance of the issue, we may issue a replacement or complete refund for your order. Please note that these decisions are entirely made under our discretion.

We do not accept any returns or exchanges as all sales are considered final. However, If the item you received is damaged or has a defective print, please contact us within 7 days of delivery to request a replacement or refund.

Once an order has been handed over to the shipping carrier, Oventiger is no longer liable or responsible for the package. This includes, but is not limited to:

• Lost, stolen, or damaged packages.

• Delays caused by the shipping carrier, weather, holidays, or other unforeseen circumstances.

• Packages marked as "Delivered" by the carrier but not received by the customer.

• Failed deliveries due to incorrect or incomplete shipping addresses provided at checkout.

If you experience any issues with your delivery, please contact the shipping carrier directly using the tracking information provided in your shipping confirmation email to file a claim or locate your package.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

The team at Oventiger would love to hear from YOU our valued customers let us know by flicking us an email if you have any concerns or if you enjoy our products!